399 Games FAQ — All Your Questions Answered in One Place

No — 399 Games strictly enforces a 18 years of age or olderonly. Registration is not permitted for anyone under 18, even if they are currently in school or college — this is standard practice in Bangladesh and a non-negotiable policy on our platform.

Your date of birth is required at registration and the system verifies your age automatically. If there is any doubt, a National ID (NID) or birth registration certificate may be requested. If someone registers using false information and is later found out, the account will be permanently closed and any deposited funds will not be refunded.

If parents suspect their child is using 399 Games, support@399games.app— an investigation will be carried out and action taken within 24 hours.

To make a withdrawal, log in to your account and go to Wallet → Withdrawal Go to the option. Here are the steps:

• Select your payment method (bKash / Nagad / Rocket / Upay).
• Enter amount — minimum ৳500, daily maximum ৳50,000।
• Please confirm your registered mobile banking number.
• Click the "Confirm Withdrawal" button.

Time: Standard Withdrawal 15–30 minutes to complete. Requests made between 11 PM and 6 AM may be processed in the morning. If KYC verification is not yet complete, your first withdrawal may take a little longer.

Important: Withdrawals must be made through the same method used for the deposit — transfers to a different mobile banking account are not permitted.

399 games runs weekly Sports Betting and casino tournaments. No separate registration is needed — simply play in the designated game or betting category and you'll automatically appear on the leaderboard.

General Rules:

• Each tournament has a set start and end time — check the promotions page for details.
• Leaderboard rankings are typically determined by total winnings or points accumulated.
• The top 10–50 players receive prizes — cash bonuses, free bets, or VIP points.
• Bonus terms and conditions are listed separately in each tournament's description.
• You can check your ranking at any time during a tournament — the live leaderboard is always up to date.

To stay updated on ongoing tournaments, Voucher Page Check it there or ask our support team.

How quickly your winnings are credited to your wallet depends on the type of game:

• Sports Betting: Once the match ends and the result is confirmed, 5–15 minutes Credited to your wallet within that time. Live bets may take slightly longer to process.
• Live Casino: Within a set time after each round ends, Instantly (within seconds) to your wallet.
• Lottery & Weekly Draw: After the draw, once results are verified, 1–2 hours Prize will be credited to your wallet within that time.
• Tournament Prizes: After the tournament ends 24-hour Prizes are sent to the top winners' wallets within that time.

If funds don't arrive after the expected timeframe, contact support with your transaction reference number — it will be verified and resolved immediately.

Yes, there will be consequences — and serious ones. Under 399 games' terms Each person may register only one account. Opening a second account using multiple mobile numbers, a different device, or a different name is strictly prohibited.

What happens if you're caught:

• All associated accounts are closed simultaneously.
• All bonuses and pending winnings will be forfeited.
• The system detects duplicate accounts by cross-checking IP addresses, device fingerprints, and name and date of birth combinations.

If you've forgotten your old account details or run into any issues, please contact support directly instead of opening a new account — account recovery is possible.

Yes, the interface language at 399 games can be changed. Currently Bangla & English — two languages are supported. To change the language:

• Look for the language icon (🌐) or the "Language" option in the top-right corner or profile menu.
• From the dropdown English or Bengali Select it.
• Changes take effect instantly — no page reload needed.

You can save your preferred language in Account Settings — the site will load in that language the next time you log in. Live chat support is always available in Bengali, and English support is offered as well.