Gaming at 399 Games isn't just about wins and losses — it's a way to have fun. That's why we're committed to keeping gaming enjoyable, not letting it become a burden.
At 399 Games, the wellbeing of every member matters more to us than business. Read through this page, reflect on your own habits, and seek help if you need it — there's no shame in that.
Responsible gaming means keeping gaming in its proper place — as a form of entertainment, not a source of income or livelihood. At 399 Games, we believe gaming is only enjoyable when it stays within your control.
Responsible gaming comes down to three things — time, money, and your state of mind. As long as you control how much time you spend, how much you wager, and when you stop, gaming stays healthy. Problems start the moment that control slips away.
399 games doesn't treat responsible gaming as just another page on the site. Our platform has real protection tools — deposit limits, session limits, reality checks, and self-exclusion. These aren't just on paper; they actually work and can be used at any time.
Play when gaming brings you joy. Stop when it starts to feel like pressure. 399 Games is always by your side — whether you're playing or taking a break.
Problematic gaming or addiction doesn't happen overnight — it develops gradually. That's why recognizing the signs early matters. If any of the following apply to you, it's a signal worth paying attention to:
You keep spending more than you intended to. You're chasing losses by placing even more bets.
I planned to play for an hour and four or five hours just slipped by. Time with family and work is starting to suffer.
Feeling irritable or anxious when you can't play. Winning feels less satisfying than the urge to keep going.
Hiding the amount of time or money spent on gaming from family or friends.
Gaming with borrowed money or by dipping into savings.
Recognising these signs isn't weakness — it takes courage to catch them early. Reach out to us at support@399games.app — we're here to help, not to judge.
Answer the following questions honestly and mark the ones that apply to you. This isn't a test — it's simply a chance to better understand yourself.
At 399 Games, you're in full control of your own gaming limits. These tools are available in your account settings at any time — no need to ask anyone.
| Limit Type | How It Works | When It Takes Effect |
|---|---|---|
| Daily Deposit Limit | Set a maximum daily deposit limit in BDT | Immediately |
| Weekly Deposit Limit | Set a weekly cap on total deposits | Immediately |
| Monthly Deposit Limit | Set a maximum deposit cap per calendar month | Immediately |
| Session Time Limit | Set how long you play per session — automatic logout when your time is up | From your next login |
| Loss Limit | Betting is disabled once you've lost a set amount | Immediately |
| Reality Check | Periodic notifications showing how long you've been playing | From your next login |
Limit decreases take effect immediately, but limit increases only apply after a 24–48 hour cooling-off period. This is intentional — to prevent impulsive decisions made in the heat of the moment.
Sometimes you just need a break. 399 games offers a self-exclusion option — from 7 days up to 6 months. During this period, you won't be able to log in or place any bets.
Follow the steps below to initiate self-exclusion:
Click the profile icon and go to "Account Settings".
In your Settings page, look for the "Responsible Gaming" option.
Choose your preferred duration — 7 days, 1 month, 3 months, or 6 months.
Confirm with OTP. Your account will be deactivated immediately.
Feel free to reach out at support@399games.app — our team will follow up with you.
No promotional messages will be sent from 399 Games during your self-exclusion period. Once it ends, your account can be reactivated after a 24-hour cooling-off period. For permanent closure, please contact support.
399 games strictly enforces an 18+ policy. Age is verified at registration, and a national ID may be requested if there is any doubt. No one under 18 is permitted to open an account.
Parents and guardians also have a role to play. If your child or a younger family member uses your phone or computer, take the following precautions:
If a parent or guardian believes their child is using 399 games, please contact support@399games.app immediately. We will investigate within 24 hours and take the necessary action.
You don't have to face a gaming problem alone. The 399 games support team is here to help with complete confidentiality. We don't judge — we find solutions.
Live Chat: Available in Bangla 24/7. Response time is just 3–5 minutes.
Email: support@399games.app — complete confidentiality guaranteed.
Self-Exclusion Request: Just let us know via chat or email and we'll act on it straight away.
Gaming addiction is a health issue — not a character flaw. The sooner you seek help, the sooner things improve. Talk to a family member or someone you trust, and don't hesitate to reach out to a professional.
Playing responsibly doesn't mean quitting gaming — it means playing with a clear head. Building the habits below will keep gaming enjoyable every time:
Keeping these habits in mind will make your time on 399 Games a consistently positive experience. We want you to enjoy our platform for years to come — and that's only possible when gaming stays in control.
Protection Tools
These tools are completely free and available at any time — no permission required.
Set your own daily, weekly, and monthly deposit limits. If a limit is reached, the system will automatically block further deposits.
Decide how long you'll play in a single session. When time is up, you'll get an automatic alert and can choose to be logged out.
Set a limit so you can no longer place bets once you've lost a specified amount. This is an effective way to curb the habit of chasing losses.
Pop-up notifications will appear at set intervals showing how long you've been playing and how much you've won or lost.
Take a voluntary break from 7 days up to 6 months. During this time you won't be able to log in or place any bets.
View your detailed gaming history for the past 7, 30, or 90 days — total bets placed, wins, and losses.
Enjoy gaming in a safe environment at 399 Games. Use our protection tools and keep gaming where it belongs — as entertainment.
Why We're Different
Many platforms keep this page purely for compliance. We genuinely believe that our members' wellbeing is our success.
From deposit limits to self-exclusion — every tool actually works, not just written policy.
Feel free to describe your gaming concerns in Bangla — our support team understands and is ready to help.
Seeking help is completely confidential. Your identity will not be disclosed to anyone.
Once a self-exclusion request is submitted, your account will be deactivated within minutes.
Review your gaming activity — see exactly how long you've played and how much you've spent.
No one under 18 is permitted to open an account on 399 Games — no exceptions.
Frequently Asked Questions
Never bet to chase money you've already lost. Don't exceed your own budget. This platform is not intended for anyone under 18. If you need help, support@399games.appto get in touch.