399 Games believes your privacy is a right, not a privilege. On this page, we set out clearly — what data is collected, why it is collected, and how it is kept secure.
399 Games never sells, rents, or shares your personal data with third parties without your permission. We only collect what is necessary to operate the platform and improve your experience.
This Privacy Policy explains how 399 Games collects, processes, and protects the personal data of users on the 399 Games platform (https://399games.app). It applies to our website, mobile interface, and all associated services.
By creating an account or using 399 games, you are considered to have agreed to this Privacy Policy. We follow international GDPR standards for data protection — meaning your rights are protected in line with globally recognised principles.
We understand that many people in Bangladesh are cautious about sharing information online — and that's completely reasonable. That's why 399 games has written this page in plain, simple language rather than legal jargon. If you have any questions, feel free to reach out directly at support@399games.app.
399 Games collects two types of data — information you provide directly, and information generated automatically as you use the platform.
| Data Type | Example | Time of Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | During registration & KYC verification |
| Contact Information | Mobile number, email address | During registration |
| Financial Information | Payment methods, transaction history | Deposit & Withdrawal Times |
| Gaming Activity | Betting history and win/loss records | During gameplay |
| Device Information | IP address, browser, operating system | During platform use |
| Communication Logs | Support Chat Content | Support Contact Hours |
We never store your full payment card number or password. Payments are processed through secure third-party gateways — 399 games does not have direct access to that information.
399 Games collects each piece of data for a specific purpose. Nothing is stored on a "might come in handy" basis.
Your data is used for advertising or marketing communications only with your consent. You may withdraw that consent at any time from your account settings.
All data stored at 399 Games is protected with 256-bit AES encryption — the same standard used by the banking industry. TLS 1.3 is used during transmission to prevent any data from being intercepted in transit.
Our servers are hosted in ISO 27001-certified data centers with 24-hour security monitoring, firewalls, and regular security audits. Internally, only authorized personnel can access member data, and every access is logged.
In the event of a data breach, 399 Games will notify affected members within 72 hours and take immediate steps to minimise any harm. This is both a legal and ethical obligation we take seriously.
Your password is stored in hashed form — meaning no 399 games employee or hacker can ever see your actual password. That's why if you forget it, you need to reset it; there's no way to retrieve it.
399 Games never sells your personal data or passes it to advertisers. However, limited information may be shared with trusted third parties as necessary to operate the platform:
These third parties are bound by contract with 399 games — they may only use the data they receive for specified purposes. Sharing it with others or using it for any other purpose is strictly prohibited.
399 Games uses cookies on its website. A cookie is a small text file stored in your browser that helps the platform recognise you and improve your experience.
Optional cookies can be disabled at any time from your browser settings. However, some features may not work as intended.
As 399 Games follows GDPR standards, the following rights are guaranteed to you:
We are required to show you any personal information we hold about you upon request.
If any information is incorrect, you can request that it be updated.
After account closure, you may request deletion of your data within the limits permitted by law.
You can request that your data no longer be used for specific purposes.
The right to receive a copy of your data in a machine-readable format.
Consent given for marketing communications can be withdrawn at any time.
To exercise any of these rights, email us at support@399games.app or reach out via live chat. We are obligated to respond within 30 days.
399 Games strictly enforces an 18+ policy. We do not knowingly collect data from anyone under the age of 18. Age is verified at registration, and KYC documents may be requested where there is any doubt.
If a parent or guardian believes their child has created an account on 399 Games, please contact support@399games.app immediately. We will investigate the matter promptly and, if necessary, close the account and delete all associated data.
399 Games does not retain your data longer than necessary. Data is kept for as long as your account remains active. After account closure:
Long-term retention is mandatory under anti-money laundering laws and the terms of our license — this is a legal obligation, not a choice we make.
This Privacy Policy may be updated from time to time to reflect changes in technology or applicable law. For significant changes, members will be notified at least 7 days in advance via their registered mobile number or email address.
Continued use of 399 games after any changes will be considered acceptance of the updated policy. A copy of the previous version can always be requested at support@399games.app. You can confirm the current version by checking the "Last Updated" date at the top of this page.
Any privacy-related questions, complaints, or requests to exercise your rights can be submitted through the following:
Email: support@399games.app
Live Chat: Support available in Bengali, 24 hours a day, 7 days a week
Response Time: General requests: 24 hours; data deletion requests: 30 days
The privacy team at 399 Games places the highest importance on members' data rights. We will acknowledge your request within 48 hours of receiving it and keep you informed throughout the resolution process.
Our Commitment
We take privacy seriously — not just in words, but in practice.
All data travelling between your device and our servers is encrypted with 256-bit SSL/TLS. No one can intercept it in transit.
Your phone number, email, or gaming information is never sold to advertising companies or any third party.
Only the data that is strictly necessary is collected. We do not request or retain information beyond what is needed.
Your password is stored in hashed form. No 399 Games employee can ever view your password.
Third-party security experts regularly audit 399 games' systems to ensure there are no vulnerabilities.
Stop marketing, view your data, or request deletion — all these rights are in your hands.
Your data is secure at 399 Games. Register now and enjoy the best gaming experience in Bangladesh.
All personal data stored at 399 Games is protected with 256-bit AES encryption. It is never sold or shared with any third party. To request deletion of your data, please contact our Support Team Contact Us.
Frequently Asked Questions
Gaming is for enjoyment — not stress. Set your own budget and stick to it. This platform is not intended for anyone under 18. If you need help, Responsible Gaming Visit the page.